Terms and Conditions

 

Please read these Terms and Conditions carefully before making a purchase on Henriette von Grünberg online store.

Henriette von Grünberg is a trading name of Henriette von Grunberg Limited, a company registered in England and Wales under registration number 12024490 and located at 1008 Grantham House, 46 Botanic Square,  London,  E14 0NJ. This is a Vat registered company and our Vat number is 339872847.

 

All of the information provided above and more can be found in our website in the section IMPRINT.

 

By placing an order with the Henriette von Grunberg online store you acknowledge you have read, understood, and agree to these Terms and Conditions.

You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

 

If you are unhappy with any part of the Terms and Conditions, please contact us on  service@henriettevongruenberg.com

 

We have the right to revise and amend these Terms and Conditions from time to time.

Prices and VAT

 

All prices on our website are displayed and sold in British Pound Sterling(£)

 

All orders received within the United Kingdom are subject to VAT.

For products supplied to clients within the European Union, the UK VAT rate of 20% is also applied.

At the checkout page, in your cart, you will see a full breakdown of the price of the goods, tax incurred, and shipping.

You must make payment for the goods at the time of the order. The price of any product is the price in force at the date and time of your order. We reserve the right to change the price of any product before you place an order. We will inform you if a product's actual price is higher than that stated in your order and you may cancel the order at that time.

Please note that your order may be subject to import duties and taxes over which we have no control as they are controlled by your tax and customs office. As the customer and importer of the goods, you will be responsible for these charges. 

Availability

If for any reason, the product that you have purchased through our website is not available, we will inform you as soon as possible. You will have full right to receive a full refund for that.

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, ship the item to our company address and send us an email to service@henriettevongruenberg.com, stating that you have sent it out with a proof that the parcel was sent out. Henriette von Grunberg limited is not responsible for the items you post to us, whilst they are on the way to reach us.  Once we receive an item, we will notify you and aim to issue a refund within several days. Please note that several products are exempt from being returned, including intimate products and gift cards, any item not in its original condition, is damaged or missing parts for reasons not due to our error, and any item that is returned more than 14 days after delivery. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within several days.

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to service@henriettevongruenberg.com and we will provide your further instructions.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

ACCURACY OF CONTENT

We take care to ensure that the description and specification of our products are correct at the time of publication. However, while the color reproduction of the products is a close representation, we cannot accept any responsibility for any variation in color caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

 

Privacy

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

We are also registered with the Information Commissioner's office in the United Kingdom.

We use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you and provide information regarding our promotions, newsletters. You automatically give us the right to use your information, when subscribing to our website.

 

Our store is hosted on Wix.com. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

For more insight, you may also want to read Wix.com’s Terms of Service (https://www.wix.com/about/terms-of-use) and their Privacy Statement ( https://www.wix.com/about/privacy).

 

For any inquiries or complaints regarding data privacy, you can contact  our Data Protection Officer at the following e-mail address: sasha@henriettevongruenberg.com

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